Ultimate.ai
Customer service automation (now part of Zendesk) building multilingual AI agents for chat, email, and ticket workflows.
🛡️ AgentReady threat assessment
MAESTRO 7-layer threat model + OWASP AIVSS risk score for Ultimate.ai, derived from its capabilities.
These scores are auto-generated from public information (the agent's own listing, docs, and repository) using the canonical OWASP AIVSS formula and the MAESTRO framework — an estimate for guidance, not a penetration test, audit, or certification. See the scoring methodology. Are you the vendor? Factual corrections are free.
Overview
Ultimate.ai is a customer service automation platform acquired by Zendesk. It enables brands to build AI agents that resolve support requests across chat, messaging, and email. The platform integrates with systems like Zendesk, Salesforce, and Freshworks to triage tickets, trigger workflows, and provide analytics. With multilingual support and deep CX integrations, Ultimate.ai helps teams automate high-volume inquiries while maintaining control and quality.
Key features
- ticket automation
- multilingual
- Zendesk integration
- SIEM-less CX
- knowledge base
- workflow triggers
- Salesforce integration
- Freshdesk integration
- analytics
Use cases
- Automating customer support across chat, email, and messaging.
- Auto-triaging tickets and triggering backend actions via integrations.
- Delivering 24/7 multilingual self-service with guardrails.
- Measuring automation impact with dashboards and analytics.
- Augmenting human agents with suggested replies and workflows.