Ask-AI

Overview

Ask-AI is a generative AI platform that connects enterprise knowledge (Slack, Tickets, Docs, KBs, Boards, etc.) to an AI Assistant to help employees and customers quickly find the answers they're looking for. Ask-AI is accessible to your employees via a browser based AI-Assistant that supports them in every software tool they use. The platform extends to your customers through a powerful Help Center product and rich set of RAG APIs that improve self-service and access to knowledge. Companies including monday.com, Rapid7, Personio, and Snyk are investing in Ask-AI as the foundation to delivering world-class Employee and Customer experiences.

Key features

• Employee AI-Assistant
• Customer self-service
• Out of the box and custom AI Applications
• Slack Automation
• AI Analytics

Use cases

• Support teams: resolve tickets faster and minimize customer touch points
• Sales teams: Improve ramp times and accelerate deal cycles
• Customer success: Manage more accounts with fewer reps, without a drop in the level of service
• Product & Engineering: Securely extend your enterprise knowledge to you engineers, customers, and products. Instantly find up-to-date tickets, technical documents, and conversations.
• Company-wide: Help employees easily search across your SaaS tools and libraries, as well as external knowledge, to find the best answer in seconds