Lyro
Tidio's AI agent - trained like a human, deeply integrated with your helpdesk
🛡️ AgentReady threat assessment
MAESTRO 7-layer threat model + OWASP AIVSS risk score for Lyro, derived from its capabilities.
These scores are auto-generated from public information (the agent's own listing, docs, and repository) using the canonical OWASP AIVSS formula and the MAESTRO framework — an estimate for guidance, not a penetration test, audit, or certification. See the scoring methodology — every score is re-derived by the same automated method as an agent's public evidence changes.
Overview
Lyro is an AI Customer Experience Agent built by Tidio. Unlike generic chatbots, Lyro can be trained, coached, and integrated deeply with your helpdesk — Salesforce, Intercom, Zendesk, Gorgias, or Tidio — to handle support end-to-end. It automates refunds, order updates, troubleshooting, lead qualification, and upsells in 45+ languages, with full control over tone, policies, and escalation. Customers see up to 70% increase in self-service resolution. Free tier available; SOC 2 Type 2 and GDPR compliant.
Key features and capabilities
- Automates customer support inquiries
- Reduces help desk workload
- Maintains customer trust with reliable AI
- Integrates with existing help desk systems
- Designed for liability and trustworthiness
Use cases
- Handling common customer FAQ queries automatically
- Reducing ticket volume for human support teams
- Providing 24/7 basic customer support
- Ensuring consistent response quality across all channels
- Scaling support operations during peak periods