Mava
Customer support agent to scale support across public groups & private tickets
🛡️ AgentReady threat assessment
MAESTRO 7-layer threat model + OWASP AIVSS risk score for Mava, derived from its capabilities.
These scores are auto-generated from public information (the agent's own listing, docs, and repository) using the canonical OWASP AIVSS formula and the MAESTRO framework — an estimate for guidance, not a penetration test, audit, or certification. See the scoring methodology — every score is re-derived by the same automated method as an agent's public evidence changes.
Overview
Mava is a powerful customer support platform that seamlessly integrates with Telegram, Discord, your website, and email. It allows teams to consolidate all support requests into a single shared team inbox whilst leveraging public channel & private ticket AI. Mava features an AI bot that can automatically respond to frequently asked questions in public Telegram groups as well as Discord and Slack channels. Mava AI can also be used within our no-code chatbot builder for private support tickets.
Key features and capabilities
- AI Automation: Auto-respond to user questions in public Discord, Telegram and Slack channels as well as private support tickets
- Knowledge base: Automatically connect all of your existing content to train the AI
- Unified Inbox: Consolidate support requests from multiple channels (Telegram, Discord, Website & email).
- Ticket Automations: Streamline and automate support tickets.
- No-Code Chatbot Builder: Easily create chatbots without coding.
- Template Answers: Quick responses with pre-defined templates.
- Analytics: Gain insights and optimize your support operations.
Use cases
- Public group customer support
- Private ticket customer support
- Community management
- Business development & customer onboarding