PolyAI agent
Turn your contact center into a command center
🛡️ AgentReady threat assessment
MAESTRO 7-layer threat model + OWASP AIVSS risk score for PolyAI agent, derived from its capabilities.
These scores are auto-generated from public information (the agent's own listing, docs, and repository) using the canonical OWASP AIVSS formula and the MAESTRO framework — an estimate for guidance, not a penetration test, audit, or certification. See the scoring methodology — every score is re-derived by the same automated method as an agent's public evidence changes.
Overview
PolyAI is the world's leading provider of enterprise voice agents for service and support. Our voice AI platform helps the most customer-centric organizations automate the work of thousands of service representatives and provide superhuman customer experience at scale
Key features and capabilities
- Proprietary Foundational Models: our own tech for each component of the virtual agent stack (speech-to-text, LLMs, text-to-speech) power our AI agents across all communication channels
- Agent Studio, our powerful and intuitive platform to build and maintain your AI agents
- Robust analytics capabilities that power data driven business decisions
- Fluent in the world's most spoken languages
- Compliant with all major security certificates (HIPAA, ISO 27001, SOC 2, GDPR, PCI DSS, FSQS, CyberEssentials Plus)
- Universal API integrations with all platforms and systems
Use cases
- Automating customer support queries
- Analyzing customer data for insights and providing reccommendations
- Call summarization and recommended next steps for agents
- Outbound calling capabilities
- Tailored for major industries including retail, healthcare, hospitality, travel, financial services, telecommunications and utilities