Tidio
Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more
🛡️ AgentReady threat assessment
MAESTRO 7-layer threat model + OWASP AIVSS risk score for Tidio, derived from its capabilities.
These scores are auto-generated from public information (the agent's own listing, docs, and repository) using the canonical OWASP AIVSS formula and the MAESTRO framework — an estimate for guidance, not a penetration test, audit, or certification. See the scoring methodology — every score is re-derived by the same automated method as an agent's public evidence changes.
Overview
Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Tidio is the all-in-one helpdesk solution for managing all your customer messages in one place. - Talk to your visitors on live chat – quickly solve problems and sell proactively - Work alongside Lyro, Tidio's AI bot, to automatically solve your customers' questions - Preview carts, check order history, and recommend products directly in chat - Add Tidio to your Shopify store in seconds - Manage customers' requests with a simple ticketing system
Key features and capabilities
- Chat
- Hide features
- Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Video calls
- Social media
- File upload
- Multi-language
- Push notifications
- Agent analytics
- Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Quick replies
- Upsell
- Surveys
Use cases
- Customer feedback collection
- Order and refund processing
- Customer onboarding
- Chatbot marketing
- Lead generation
- 24/7 support
- Internal help desk
- FAQs responses
- Customer engagement
- Voice assistance
- Product recommendations
- Social media engagement
- Order confirmation and tracking
- Medication reminders
- Appointment scheduling
- Patient data collection
- Quick medical assistance
- Mental health care
- Financial advice and insights
- Account analysis