Tidio Copilot
AI-generated replies, directly in your helpdesk.
🛡️ AgentReady threat assessment
MAESTRO 7-layer threat model + OWASP AIVSS risk score for Tidio Copilot, derived from its capabilities.
These scores are auto-generated from public information (the agent's own listing, docs, and repository) using the canonical OWASP AIVSS formula and the MAESTRO framework — an estimate for guidance, not a penetration test, audit, or certification. See the scoring methodology — every score is re-derived by the same automated method as an agent's public evidence changes.
Overview
Tidio Copilot is a free AI assistant for customer service agents that works inside the tools they already use. Available as a Chrome extension, it suggests accurate, on-brand replies based on past conversations, FAQs, and uploaded content. Agents can respond faster without switching tabs or rewriting the same answers repeatedly. Copilot supports platforms like Zendesk, Intercom, Gorgias, and Gmail, and ensures enterprise-grade security with GDPR and CCPA compliance.
Key features and capabilities
- AI-generated reply suggestions
- Custom knowledge base support
- Works with Zendesk, Intercom, Gorgias, and Gmail
- Chrome extension for in-context assistance
- Editable, on-brand responses
Use cases
- Acceleration of customer service replies
- Reduction of repetitive agent workload
- Delivery of accurate responses across platforms
- Support for new agents with consistent answers
- Improvement in response quality and tone alignment